The Psychology of Patient/Client Change

A practical, evidence-based framework for understanding coping patterns and reducing resistance.

Sound all too familiar...?

You care deeply about your patients or clients. and you’re skilled and committed, but some clients are still struggling to engage. They know what to do, but don’t follow through the way you’d hoped?

You’ve tried empathy, education, even motivational interviewing — and it still doesn’t motivate your clients into implementing change? It’s not you. It’s psychology!

Some coping styles make change conversations more challenging for clients/patients, and many compassionate health professionals feel frustrated when some people seem unmotivated, 'resistant', or disengaged — despite their best efforts and evidence-based advice.

Accurately recognise and understand common coping patterns that drive resistance and shape engagement.

Communicate in ways that meet clients where they are — without confrontation or exhaustion.

Reignite motivation, restore connection, and protect your own empathy and wellbeing.

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Debbie Hill

Paul and Karen operate their business with sincerity and integrity. They are professional, warm, embracing, fun and brave individuals with a wealth of shared training, education and therapeutic experience.

Kirstie Nicholson

I can't speak highly enough of both Karen and Paul. They're very experienced, knowledgeable and SO supportive.

Clare Longstaffe

Karen and Paul have a down to earth, friendly approach and are experts in their field. Their work is infused with professional integrity and I can thoroughly recommend their courses to those interested in this path.